Contact Us

We're here to help.

If you have questions about our products, an existing order, delivery, returns, refunds or anything else related to SofaNova, please contact our customer support team.

Customer Support

Email:
stevenwhite77310@gmail.com

Phone:
+44 741 860 2435

Mailing Address

SofaNova
22 Barnfield Ave
Croydon CR0 8SE
United Kingdom

How We Can Help

You can contact us regarding:

Product information
Product availability
Order status
Delivery questions
Shipping information
Returns and refunds
Damaged or incorrect products
Payment questions
General enquiries

Existing Orders

If you are contacting us about an order you have already placed, please include your order number in your message.

Providing your order number helps us identify your purchase and assist you more efficiently.

Returns & Refunds

For information about cancellations, returns and refunds, please review our Refund & Returns Policy.

Shipping

For information about UK delivery, please review our Shipping Policy.

We currently offer free standard shipping within the UK for eligible orders, with an estimated delivery timeframe of 1–3 days unless otherwise stated on the relevant product page or at checkout.