Refund policy

We want customers to have clear information about cancellations, returns, refunds and faulty or damaged products.

Nothing in this policy limits statutory consumer rights that apply to you.

1. Cancelling an Online Order

For most goods purchased online by UK consumers, you have a statutory right to cancel your purchase within 14 days after receiving the goods, without having to give a reason.

You generally then have a further 14 days to send the goods back after notifying us of your cancellation.

To exercise your cancellation right, contact:

stevenwhite77310@gmail.com

Please include your order number and clearly state that you wish to cancel your order.

2. Returning Goods

Returned goods should be sent back in accordance with the return instructions we provide.

Customers should take reasonable care of goods while they are in their possession.

If the value of an item has been reduced because it has been handled more than reasonably necessary to establish its nature, characteristics and functioning, applicable law may allow a corresponding deduction.

3. Return Delivery Costs

Where a customer exercises a statutory cancellation right, the customer may be responsible for the direct cost of returning the goods where applicable and where the law permits this.

If an item is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us. Your statutory rights may provide different protections.

4. Refunds

Once a valid cancellation has been received and the goods have been returned where required, we will process the applicable refund in accordance with UK consumer law.

Where required by law, refunds will normally be made using the original payment method.

Where applicable, refunds include the cost of standard delivery originally paid by the customer. An additional amount paid for an upgraded delivery option may not be refundable.

5. Damaged Products

If your product arrives damaged, please contact us promptly.

Please provide:

Your order number
Your name
Photographs of the product
Photographs of the packaging
A description of the damage

We will assess the issue and provide appropriate instructions.

6. Faulty or Incorrect Products

If you receive a faulty, defective or incorrect product, contact:

stevenwhite77310@gmail.com

Your statutory consumer rights remain unaffected.

7. Custom or Personalised Products

Some products may be made to your specifications or personalised for you.

Where applicable law provides an exception to the statutory cancellation right for goods made to the customer's specifications or clearly personalised, that exception may apply.

Any applicable restriction will be communicated before purchase.