Shipping policy
SofaNova currently offers free standard shipping within the United Kingdom for eligible orders.
Our standard delivery estimate is:
1–3 days
The applicable estimated delivery timeframe will be displayed on the relevant product page, checkout or order communication where applicable.
Delivery Times
The 1–3 day timeframe is an estimated delivery period and is not an unconditional guarantee.
Delivery may take longer because of:
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Courier delays
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Severe weather
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Bank holidays
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Incorrect or incomplete address information
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Product availability
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Events outside our reasonable control
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Other unforeseen delivery issues
If a particular product has a different delivery timeframe, the specific product or checkout information will take precedence.
Order Processing
Orders are processed after successful payment and order confirmation.
Where additional processing time is required for a particular product, this will be communicated where applicable.
Delivery Address
Customers are responsible for providing an accurate delivery address.
If you provide an incorrect address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered the fulfilment process.
Missed Deliveries
If a courier attempts delivery and the delivery cannot be completed, the courier may provide instructions for rearranging delivery or collection.
Tracking
Where tracking is available, tracking information may be sent to the email address provided with the order.
Delayed Orders
If your order has not arrived within the applicable estimated timeframe, please contact:
stevenwhite77310@gmail.com
Please provide your order number so that we can investigate the delivery.
International Delivery
Unless expressly stated on the relevant product or checkout page, our standard shipping offer described above applies to UK delivery.
Any international delivery options, charges, taxes or customs requirements will be displayed where applicable before purchase.