Privacy policy

SofaNova respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it and how it may be used when you visit or purchase from sofanova.shop.

Information We May Collect

Depending on how you use our website, we may collect:

Your name
Billing address
Delivery address
Email address
Telephone number
Order details
Product and transaction information
Information you provide when contacting customer support
Technical information relating to your visit
Cookie and similar technology information, where applicable

We do not ask customers to send complete payment-card details to us by email.

How We Use Information

We may use personal information to:

Process and fulfil orders
Arrange delivery
Send order and delivery communications
Provide customer support
Process returns and refunds
Prevent fraud and protect website security
Maintain and improve our website
Comply with legal obligations
Send marketing communications where legally permitted

Sharing Information

We may need to share relevant information with service providers that help us operate our store, including payment processors, delivery providers, website/hosting providers, customer-support providers, analytics providers or other suppliers necessary to operate the website and fulfil orders.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling customer enquiries, complying with legal obligations, resolving disputes and maintaining appropriate business records.

Your Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete or restrict certain processing.

You may also have rights relating to marketing communications and consent.

To make a privacy request, contact:

stevenwhite77310@gmail.com