Terms of service

These Terms of Service apply to your use of the SofaNova website and purchases made through sofanova.shop.

1. About SofaNova

SofaNova operates an online furniture store through sofanova.shop.

Email: stevenwhite77310@gmail.com

Phone: +44 741 860 2435

Address: 22 Barnfield Ave, Croydon CR0 8SE, United Kingdom

2. Product Information

We aim to ensure that product descriptions, photographs, specifications and prices are accurate.

Colours may appear differently depending on your screen or device.

Customers should review product specifications, dimensions, materials, colours and other relevant information before ordering.

3. Prices

Prices are displayed on the website and at checkout.

The total amount payable, including applicable delivery charges and taxes or other charges, will be shown before the order is submitted.

We reserve the right to correct genuine pricing or typographical errors.

4. Orders

When you submit an order, you are making an offer to purchase the products selected.

We may contact you if there is an issue with product availability, payment, delivery information or another material aspect of the order.

5. Payment

Payment must be successfully authorised using a payment method offered at checkout.

Please do not send complete payment-card information through email.

6. Delivery

Delivery information is provided in our Shipping Policy.

For eligible UK orders, we currently offer free standard shipping with an estimated delivery timeframe of 1–3 days.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy and applicable UK consumer law.

Nothing in these terms removes or restricts statutory rights that cannot legally be excluded.

8. Customer Information

Customers must provide accurate information necessary to process and deliver an order.

9. Website Use

You must not misuse our website, attempt to interfere with its operation, introduce malicious software or attempt unauthorised access to systems or accounts.

10. Intellectual Property

Unless otherwise stated, content on the SofaNova website, including text, branding, graphics and original materials, belongs to or is used by SofaNova with appropriate rights.

You must not reproduce or commercially exploit website content without permission where permission is required.