FAQ

Frequently Asked Questions

Welcome to the SofaNova FAQ. Here you'll find answers to common questions about our products, orders, delivery, payments and returns.

Ordering

How do I place an order?

Choose the product you would like to purchase, select any available options, add the item to your cart and proceed to checkout.

Before completing your purchase, you will be able to review your order, delivery information, total price and available payment methods.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at stevenwhite77310@gmail.com.

If the order has already entered the fulfilment or delivery process, changes or cancellation may not always be possible.

UK consumers may have statutory cancellation rights. Please see our Refund & Returns Policy for further information.

Delivery

Do you offer free shipping?

Yes. We currently offer free standard shipping within the United Kingdom for eligible orders.

How long does UK delivery take?

Our standard estimated UK delivery timeframe is 1–3 days, unless a different delivery timeframe is displayed on the relevant product page or during checkout.

Delivery estimates can be affected by product availability, courier delays, weekends, bank holidays, incorrect address information and circumstances outside our reasonable control.

Will I receive tracking information?

Where tracking is available, tracking information may be sent to the email address provided with your order after dispatch.

If you have not received tracking information, please contact our support team.

What happens if I miss my delivery?

If a delivery attempt is unsuccessful, the courier may provide instructions for rearranging delivery or collection.

Please follow the instructions provided by the courier.

Products

Are product colours exactly as shown online?

We make reasonable efforts to display products accurately.

However, colours may appear slightly different depending on your device, screen settings, lighting and other factors.

We recommend reviewing the product description and specifications before ordering.

Where can I find product dimensions?

Product dimensions and specifications are displayed on the applicable product page where available.

Please carefully review these details before purchasing to ensure that the product is suitable for your space.

Payments

What payment methods do you accept?

The payment methods currently available will be displayed during checkout.

Available payment methods may vary depending on your order, location and the payment services enabled on our website.

Is my payment information secure?

Please enter payment information only through the secure checkout provided on our website.

Do not send complete payment-card details, passwords or security codes to us by email.

Returns & Refunds

Can I return my order?

UK consumers purchasing goods online may have statutory cancellation and return rights.

Please see our Refund & Returns Policy for complete information.

What if my product arrives damaged?

stevenwhite77310@gmail.com

Please provide your order number and clear photographs of the product and packaging.

We will review the issue and provide appropriate instructions.

What if I receive the wrong product?

Contact our customer support team with your order number and photographs of the product received.

We will investigate and assist you in accordance with applicable consumer law.

How do I request a refund?

For full information about refunds and returns, please review our Refund & Returns Policy.

Customer Support

How can I contact SofaNova?

Email: stevenwhite77310@gmail.com

Phone: +44 741 860 2435

Mailing Address:

SofaNova
22 Barnfield Ave
Croydon CR0 8SE
United Kingdom

How quickly will you respond?

We aim to respond to customer enquiries as soon as reasonably possible.

For faster assistance with an existing order, please include your order number in your message.

More Information

For additional information, please visit:

Shipping Policy
Refund & Returns Policy
Privacy Policy
Cookie Policy
Terms of Service
Contact Us

Thank you for choosing SofaNova.

FAQ