SofaNova provides a secure online checkout where customers can select from the payment methods currently available at the time of purchase.
Available Payment Methods
The payment methods available to you will be clearly displayed during checkout.
Payment options may vary depending on your order, location, device and the payment services enabled on our website.
We do not advertise or claim to accept a payment method unless it is actually available through our checkout.
Secure Checkout
When placing an order, please enter your payment information only through the secure checkout provided on our website.
For your security, please do not send:
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Full payment-card numbers
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Card security codes
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Online banking passwords
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Account passwords
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Other sensitive payment credentials
by email, telephone or social media.
Payment Authorisation
Payment must be successfully authorised before an order can be processed.
If your payment is declined, you may:
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Check that your payment information is correct
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Contact your bank or payment provider
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Try another payment method available at checkout
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Contact SofaNova customer support if you need assistance
Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
If you do not receive an expected confirmation, please check your spam or junk folder and then contact us.
Payment Problems
If you experience a payment issue, please contact:
Email: stevenwhite77310@gmail.com
Phone: +44 741 860 2435
Please do not send complete card details when contacting us.
Refunds
Approved refunds are generally returned using the original payment method, subject to applicable law and the payment provider's processing times.
For complete information about cancellations and refunds, please see our Refund & Returns Policy.
Contact Information
SofaNova
22 Barnfield Ave
Croydon CR0 8SE
United Kingdom
Email: stevenwhite77310@gmail.com
Phone: +44 741 860 2435