Privacy Policy

SofaNova respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected and used when you visit sofanova.shop, contact us or place an order.

1. Information We May Collect

Depending on how you use our website, we may collect information such as:

Name
Email address
Telephone number
Billing address
Delivery address
Order information
Product information
Transaction information
Information you provide when contacting customer support
Website usage and technical information
Cookie and similar technology information, where applicable

We only collect information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange delivery
Provide order confirmations
Send delivery and order-related communications
Respond to customer enquiries
Process returns and refunds
Provide customer support
Maintain website security
Detect and prevent fraud or misuse
Improve our website and services
Maintain business and transaction records
Comply with applicable legal obligations
Send marketing communications where legally permitted

3. Order Information

When you place an order, we need certain information to process and deliver your purchase.

This may include your name, contact details, billing information, delivery address, order details and other information required to fulfil the transaction.

4. Payment Information

Payments are processed through the payment facilities made available during checkout.

We do not ask customers to send complete payment-card numbers, passwords or security codes to us by email.

Payment providers may process payment information according to their own privacy policies and terms.

5. Sharing Information

We may share relevant personal information with service providers where necessary to operate our store and provide services to you.

These may include:

Payment service providers
Delivery and fulfilment providers
Website and hosting providers
Customer-support providers
Security and fraud-prevention services
Analytics providers
Other suppliers required to operate the website or fulfil orders

We may also disclose information where required by law or where necessary to protect our legal rights, customers or business.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

Website functionality
Shopping-cart functionality
Security
Preferences
Analytics
Advertising and marketing, where applicable

Non-essential cookies and similar technologies will be used only where the required consent has been obtained.

Please see our Cookies Policy for more information.

7. Marketing Communications

Where legally permitted, we may send marketing communications about products, promotions or services.

Where consent is required, we will obtain the appropriate consent.

You can unsubscribe from marketing communications using the unsubscribe mechanism provided in the relevant communication or by contacting us.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

Order fulfilment
Customer support
Returns and refunds
Accounting and business records
Legal and regulatory requirements
Dispute resolution
Fraud prevention

Retention periods may vary depending on the type of information and the reason it is retained.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights concerning your personal information.

These may include rights to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Exercise applicable rights relating to marketing communications

To make a privacy request, contact:

stevenwhite77310@gmail.com

11. Children's Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links or integrations provided by third parties.

Third-party websites and services may have their own privacy policies. We are not responsible for the privacy practices of independent third-party websites.