At SofaNova, we aim to provide clear and transparent delivery information for every order.
UK Shipping
We currently offer free standard shipping within the United Kingdom for eligible orders.
Estimated Delivery Time
Our standard estimated UK delivery timeframe is:
1–3 days
The applicable delivery estimate will be displayed on the relevant product page, checkout or order communication where applicable.
If a particular product has a different delivery timeframe, the specific information displayed for that product will take precedence.
Delivery Estimates
The 1–3 day timeframe is an estimated delivery period and is not an unconditional guarantee.
Delivery may take longer due to circumstances such as:
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Courier delays
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Severe weather
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Bank holidays
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Incorrect or incomplete delivery information
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Product availability
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Unexpected operational issues
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Events outside our reasonable control
If a delay occurs, we will aim to provide assistance where reasonably possible.
Order Processing
Orders are processed after successful payment and order confirmation.
Processing times may vary depending on product availability.
If additional processing time is required for a particular product, this will be communicated where applicable.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at:
stevenwhite77310@gmail.com
We cannot guarantee that an address can be changed after an order has entered the fulfilment or delivery process.
Missed Deliveries
If a courier attempts delivery and nobody is available to receive the order, the courier may provide instructions for:
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Rearranging delivery
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Collection
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A further delivery attempt
Please follow the instructions provided by the applicable delivery provider.
Tracking
Where tracking is available, tracking information may be provided to the email address associated with your order after dispatch.
If you have not received tracking information, please contact us with your order number.
Delayed Orders
If your order has not arrived within the applicable estimated delivery timeframe, please contact our customer support team.
Email: stevenwhite77310@gmail.com
Phone: +44 741 860 2435
Please include your order number so we can investigate the delivery.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible.
Where possible, provide:
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Your order number
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Photographs of the product
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Photographs of the packaging
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A description of the damage
We will review the information and provide appropriate instructions.
International Shipping
Our standard free-shipping offer applies to eligible deliveries within the United Kingdom.
Any international shipping options, delivery charges, taxes or customs requirements will be displayed where applicable before purchase.
Contact Us
If you have any questions about delivery, please contact:
SofaNova
22 Barnfield Ave
Croydon CR0 8SE
United Kingdom
Email: stevenwhite77310@gmail.com
Phone: +44 741 860 2435