Terms of Service

These Terms of Service apply to your use of sofanova.shop and purchases made through the SofaNova website.

By using our website or placing an order, you agree to comply with these terms.

Nothing in these terms removes or restricts statutory consumer rights that cannot legally be excluded or limited.

1. About SofaNova

Business/Store Name: SofaNova

Website: sofanova.shop

Email: stevenwhite77310@gmail.com

Phone: +44 741 860 2435

Mailing Address:

22 Barnfield Ave
Croydon CR0 8SE
United Kingdom

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms of Service.

You must not:

Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with website security or operation
Introduce malicious software or harmful code
Attempt to obtain information through unauthorised means
Abuse or disrupt website services

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions and prices are accurate.

However, product colours may appear differently depending on your device, screen settings, lighting and other factors.

Customers should carefully review product information before placing an order.

4. Product Availability

Products displayed on our website are subject to availability.

If a product becomes unavailable after an order is placed, we may contact the customer regarding the order.

Where an order cannot reasonably be fulfilled, applicable payment and refund arrangements will be handled in accordance with applicable law.

5. Prices

Product prices are displayed on the website and during checkout.

The applicable total price, including any applicable delivery charges or other charges, will be shown before you submit your order.

We aim to keep pricing information accurate.

If an obvious pricing or information error occurs, we may contact you before proceeding with the order where appropriate.

6. Orders

When you submit an order, you are requesting to purchase the selected products.

After submitting your order, you may receive an order confirmation.

We may need to contact you if there is an issue involving:

Product availability
Payment
Delivery information
Product information
Order details

7. Payment

Payment must be successfully authorised using a payment method available at checkout.

Available payment methods are displayed during the checkout process.

Please do not send complete payment-card information through email or telephone.

8. Delivery

We currently offer free standard shipping within the United Kingdom for eligible orders.

Our standard estimated UK delivery timeframe is 1–3 days, unless another timeframe is stated on the relevant product page or during checkout.

For complete delivery information, please see our Shipping Policy.

9. Returns and Refunds

Returns, cancellations and refunds are handled in accordance with our Refund & Returns Policy and applicable UK consumer law.

Nothing in these Terms of Service limits statutory consumer rights that cannot legally be excluded.

10. Customer Information

When placing an order, customers must provide accurate and complete information necessary to process and deliver the order.

This may include:

Name
Email address
Telephone number
Billing information
Delivery address

Customers should notify us as soon as possible if information provided during checkout is incorrect.

11. Intellectual Property

Unless otherwise stated, content published on the SofaNova website, including text, graphics, logos, photographs, design elements and original materials, is owned by or used by SofaNova with appropriate rights.

You may not reproduce, copy, modify, distribute or commercially exploit website content without appropriate permission where permission is required.

12. Third-Party Services

Our website may use third-party services for functions such as:

Payment processing
Delivery
Hosting
Website security
Analytics
Customer support
Other website functionality

Third-party providers may operate under their own terms and privacy policies.

13. Website Availability

We aim to keep our website available and operating correctly.

However, website availability may occasionally be affected by maintenance, technical problems, security incidents, third-party services or circumstances outside our reasonable control.